Terms & Conditions
LYCON Caribbean products are non refundable.
All the Products sold by LYCON Caribbean are sold subject to these Terms and Conditions. By submitting your order for processing. you confirm and affirm that you have read, understood and agree to the Terms and Conditions in the form in which they appear at the time your order is submitted for processing.
These terms and conditions shall prevail over any other document purporting to have a contractual effect including any Exhibition policy.
Clients must check their order before delivery by checking the invoice/sales order – This must be done within the hour of placing the order.
While every effort will be made by our warehouse packing team to ensure that your goods are packed securely, due to the fragile nature of the majority of our products, goods may unfortunately arrive damaged from time to time. Our helpful office team are happy to help resolve any issues regarding cracked bottles, broken pumps or otherwise compromised products*, providing these issues are reported within 24 hours of receiving the goods. We will investigate and resolve each complaint on a case by case basis. If you would like to report an issue, please ensure that you have clear evidence photos of any damage, including exterior pictures of the box, shipping label and damaged items.
*does not include broken, uncontaminated Hot Wax
Prices are always quoted excluding tax and are subject to change without notice by LYCON Caribbean.
Reception and Claims
Upon arrival of the merchandise at its place of destination, the client is responsible for ensuring that the delivery is in conformity with their order. Installation and start-up of the equipment are the customer’s responsibility. In case of breakdown or malfunction, the equipment, if under guarantee, must be returned to us at the customer’s expense for repair.
We hope you will be satisfied with our services and would be happy to receive your feedback. If you are not satisfied in any way we would like to resolve the matter. Please contact our Customer Services department by email: firstname.lastname@example.org . We are continuously seeking to improve the standards of our products and thus we reserve the right to change the specifications of our products at any time and without prior notification.
Photographs and texts copied and illustrating the products on offer are for information only and are not contractually binding.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
Training is non-refundable; payment cannot be redeemed on products.
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